REFUND POLICY
San Francisco Insurance Academy (SFIA)
REFUNDS & CANCELLATIONS
If SFIA cancels a class before the first session, students will receive a full refund. If a class is canceled after sessions have begun, students will be refunded for the remaining class sessions.
CLASS CANCELED BY SFIA
CANCELLATION 7 OR MORE DAYS BEFORE CLASS
To receive a refund, SFIA must receive a written email request at least 7 days before the first class meeting. A $10 processing fee per class will be deducted from the refund.
CANCELLATION AFTER THE REFUND DEADLINE
Cancellations received after the refund deadline and up to 2 days before the class begins will receive a Letter of Credit for class fees, less a $10 processing fee per class.
LESS THAN 2 DAYS BEFORE CLASS
No partial refund or Letter of Credit will be issued for cancellations made less than two days before the class start date, including cancellations due to illness, travel, or classes postponed because of circumstances beyond SFIA's control.
WRITTEN REQUESTS REQUIRED
Refund and Letter of Credit requests must be submitted in writing by email. Phone requests will not be accepted.
HOW WE COMMUNICATE OUR REFUND POLICY
SFIA makes its Refund Policy available to students before and after enrollment through:
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Website — The Refund Policy is available on the SFIA website.
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Enrollment Forms — Refund information is included in enrollment materials provided to students.
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Email Communication — Students receive important program information, including refund policy details, after enrollment.
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Course Confirmation — Enrollment confirmation emails include a reminder of the Refund Policy.
Questions regarding the Refund Policy may be submitted to:
QUESTIONS?